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FREQUENTLY ASKED QUESTIONS

WHAT ARE YOUR OPENING TIMES?

We are open 365 days a year, from 11am to 7pm. However, we can accommodate team building events outside of these hours. Please speak to our team about exclusive bookings.

HOW DO YOU ACCOMMODATE PEOPLE THAT ARE SCARED OF HEIGHTS?

All of our activities are challenge by choice. We highly encourage adventurers to try the activities at a level that they deem comfortable. In the event that they are unable to participate, there are plenty of places where they are able to support their teammates or even act as the all important cheerleader! In all of our team building programs, there are elements which are not physically challenging and are played on the ground.

ARE YOUR ACTIVITIES TOO ADVENTUROUS/PHYSICAL FOR OLDER / LESS FIT PEOPLE?

We have 4 attractions, and they are suitable for adventurers of all ages and fitness levels. In general, if someone is independent and confident then they can do any of the activities. For someone who needs something a little easier or needs to be supported, we can accommodate them on the easier attractions. If you have any doubts, speak to us and we can make a recommendation based on your needs.

WHAT HAPPENS IN THE EVENT OF BAD WEATHER?

We will still operate in the rain. Where weather means we are unable to operate, we will issue you vouchers to come back another day. These vouchers have a validity of 3 months. As a general rule, we only close temporarily during an electrical storm.

CAN WE GET A REFUND IF WE CAN’T COMPLETE OUR ACTIVITIES?

Please note that we have a no refund policy. In the event that adventurers are unable to fulfill activity requirements, they can try another activity in the park of a similar value (subject to staff approval). If they are unable to attempt it due to personal reasons, we will allow other adventurers to take their place in the activities.

WHAT SORT OF CLOTHING/FOOTWEAR DO I NEED TO WEAR?

Sports attire and trainers are highly recommended (no slippers). Skirts and dresses are not recommended. Lockers and bottled water are provided as well.

HOW LONG WILL EACH ACTIVITY TAKE?

Timing will depend on the time and date that you come to the park, and what attractions you choose to do. Please speak to our staff for more information. As a general rule, doing only the MegaZip will take around 20-30 minutes. 2 levels of MegaClimb will take around 30-60 minutes. MegaJump and MegaWall usually  take around 10 minutes each. MegaBounce lasts 5 minutes per ride.

HOW DO I CONFIRM MY BOOKING?

If you have purchased a ticket online, then your confirmation email is all you need. Please bring that along (on your phone or printed) and show it at our ticketing counters to collect your tickets. Please note that the ticket is valid for 90 days from the purchase date. For more info, please contact our team.

CAN YOU PROVIDE US WITH A FOOD OPTION? IF SO, WHAT?

We work with our island partners to offer you a discount at their outlets when you show your Mega Adventure wristband – you can see a list of participating venues and offers here

CAN WE GET PHOTOS OF OUR MEGA ADVENTURE?

Yes! We provide a photographer who will snap your action shots as you set off on the MegaZip! These are available for purchase at the bottom of the MegaZip on Siloso Beach! Alternatively, why not buy a phone pouch and take your own photos and videos of your time with us? Don’t forget to tag us at #MegaAdventureSG or #MyMegaAdventure to enter our monthly competitions!

WHERE CAN I REDEEM THE CODES FOR THE PHOTOS THAT I PURCHASED?

You can input your codes that are found on your receipt at pictureair.com

WHAT SHOULD I DO IF I'VE LOST THE RECEIPT FOR MY PHOTO PURCHASE?

You can contact us here and we will help to locate your photo

IS THERE A DIFFERENCE BETWEEN BUYING TICKETS ONLINE OR IN PERSON?

No bookings or reservations are required, however website bookings are at a discounted rate to onsite ticket purchases. For web purchases, you bypass the counter queue and head straight to harnessing – look out for signs on arrival! Please note that we are open from 11am-7pm every day!

ARE THERE REQUIREMENTS FOR WEIGHT AND HEIGHT?

Yes, the following are the restrictions for each activity:

  • MegaZip: Minimum height: 90cm, Weight: 30-140kg
  • MegaClimb : Minimum height: 120cm Weight: 25kg-120kg
  • MegaJump: Weight: 30-120kg
  • MegaWall: Weight: 25-120kg
  • MegaBounce: Weight: 10-90kg
HOW LONG ARE MY TICKETS/VOUCHERS VALID FOR?

Tickets are valid for 60 days only from the date of purchase! You must bring your confirmation email to obtain your tickets at Mega Adventure Park ticketing counter. Note that your tickets will not be mailed to you. Tickets bought from providers other than the Mega Adventure website may have varying validity periods and T&Cs, please check with your provider.

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