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FREQUENTLY ASKED QUESTIONS

WHAT ARE YOUR OPENING TIMES?

We are open 365 days a year, from 11am to 7pm. However, we can accommodate team building events outside of these hours. Please speak to our team about exclusive bookings.

IF MY CHILD IS UNDER 30KGs, CAN THEY GO TANDEM ON THE MEGAZIP

Yes it is possible to go tandem on the MegaZip. If someone is over 90cm, but under 30kgs, then they can go tandem with someone else. Either another child, or an adult (as long as the combined weight does not exceed 140kgs).

 

If you are going tandem, each person needs their own ticket. However the second ticket can be bought for $40, instead of the rack rate $45.

ARE THERE REQUIREMENTS FOR AGE, WEIGHT AND HEIGHT?

There is no age limit for any of our attractions, but there are height & weight requirements:

The following are the restrictions for each activity:

  • MegaZip: Minimum height: 90cm, Weight: 30-140kg
  • MegaClimb : Minimum height: 120cm Weight: 25kg-120kg
  • MegaJump: Weight: 30-120kg
  • MegaWall: Weight: 25-120kg
  • MegaBounce: Weight: 10-90kg
IF I AM PREGNANT, CAN I DO ANY OF THE ACTIVITIES?

For safety reasons, pregnant women are not allowed on any of activities. However, you can sit down at the benches to watch your friends/family doing the activities.

IF I HAVE A MEDICAL CONDITION OR I AM UNDER THE INFLUENCE OF MEDICATION/ALCOHOL/DRUGS, CAN I DO ANY OF THE ACTIVITIES?

For safety reasons, if you have a medical condition, or are under the influence of medication/alcohol/drugs, you will not be allowed to do the activities.

CAN I TRY EACH ATTRACTION MORE THAN ONCE?

Each ticket allows you to try the attraction once – apart from MegaClimb. For MegaClimb, you are allowed to choose 2 levels per ticket. If you would like to try attractions more than once, then you will need to purchase repeat ride at the counter – at a heavily discounted rate.

IS THERE A DIFFERENCE BETWEEN BUYING TICKETS ONLINE OR IN PERSON?

You get 10% off packages when you buy online! No bookings or reservations are required, however website bookings are at a discounted rate to onsite ticket purchases. Your tickets will be emailed to you, please present these at our ticketing counter for redemption. Please note that we are open from 11am-7pm every day!

HOW DO I CONFIRM MY BOOKING?

If you have purchased a ticket online, then your confirmation email is all you need. Please bring that along (on your phone or printed) and show it at our ticketing counters to collect your tickets. Please note that the ticket is valid for 60 days from the purchase date. For more info, please contact our team.

HOW DO I REDEEM MY OFFER FROM THE ENTERTAINER APP?

For The Entertainer offers, no bookings required. Simply arrive at our counter on the day and time you wish to do the activities, within the validity period, and our counter staff will input the code in your app. Payment to be made directly at our counter.

WHAT HAPPENS IN THE EVENT OF BAD WEATHER?

We will still operate in the rain. Where weather means we are unable to operate, we will issue you vouchers to come back another day. These vouchers have a validity of 3 months. As a general rule, we only close temporarily during an electrical storm.

CAN WE GET A REFUND IF WE CAN’T COMPLETE OUR ACTIVITIES?
We have a strict no refund policy. However if you book a ticket online and purchase our “Flexible Date and Wet Weather Insurance”, then you are entitled to a full refund if you can not do your activities at all. This insurance also provides you the opportunity to change the date of your booking at no additional cost.
If Flexible Date and Wet Weather Insurance is not purchased then there will be no refunds available, unless Mega Adventure has to cease operations for any reason on the date of your booking. Please note that Mega Adventure still operates in heavy rain, and only has to temporarily close during lightning storms in the immediate vicinity. You will also be charged an admin fee for changing the date of your booking if this insurance is not purchased in advance.
WHAT SORT OF CLOTHING/FOOTWEAR DO I NEED TO WEAR?

Sports attire and trainers are highly recommended (no slippers). Skirts and dresses are not recommended. Lockers and bottled water are provided as well.

HOW LONG WILL EACH ACTIVITY TAKE?

Timing will depend on the time and date that you come to the park, and what attractions you choose to do. Please speak to our staff for more information. As a general rule, doing only the MegaZip will take around 20-30 minutes. 2 levels of MegaClimb will take around 30-60 minutes. MegaJump and MegaWall usually  take around 10 minutes each. MegaBounce lasts 5 minutes per ride.

CAN YOU PROVIDE US WITH A FOOD OPTION? IF SO, WHAT?

We have our own kiosk on the beach where you can get some of your favourite snacks. If you’re looking for something more substantial, then look no further than our partners next door on Siloso Beach, including: Trapizza, AJ Hackett, and Wavehouse Sentosa

CAN WE GET PHOTOS OF OUR MEGA ADVENTURE?

Yes! We provide a photographer who will snap your action shots as you set off on the MegaZip! These are available for purchase at the bottom of the MegaZip on Siloso Beach! Alternatively, why not buy a phone pouch and take your own photos and videos of your time with us? Don’t forget to tag us at #MegaAdventureSG or #MyMegaAdventure to enter our monthly competitions!

WHERE CAN I REDEEM THE CODES FOR THE PHOTOS THAT I PURCHASED?

If you have bought a hard copy, your photo code is on the bottom left corner of your photo. Please enter this code in online.pictureair.com to redeem your soft copy photo.

I PURCHASED A THUMBDRIVE WITH PHOTOS OF OUR MEGAZIP EXPERIENCE BUT THE PHOTOS ARE MISSING. WHAT DO I DO?

We apologise for this issue. It could be a malfunction of the thumbdrive.

Please email retail@megaadventure.com if you encounter an issue with your photos. Please include these details in your email: Date and time of visit, reference photo of yourself (so we can search in our system), and your photo receipt.

HOW DO YOU ACCOMMODATE PEOPLE THAT ARE SCARED OF HEIGHTS?

All of our activities are challenge by choice. We highly encourage adventurers to try the activities at a level that they deem comfortable. In the event that they are unable to participate, there are plenty of places where they are able to support their teammates or even act as the all important cheerleader! In all of our team building programs, there are elements which are not physically challenging and are played on the ground.

ARE YOUR ACTIVITIES TOO ADVENTUROUS/PHYSICAL FOR OLDER / LESS FIT PEOPLE?

We have 4 attractions, and they are suitable for adventurers of all ages and fitness levels. In general, if someone is independent and confident then they can do any of the activities. For someone who needs something a little easier or needs to be supported, we can accommodate them on the easier attractions. If you have any doubts, speak to us and we can make a recommendation based on your needs.

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